FAQ Frequently Asked Questions

Answers to the most common questions about translation, interpreting, localization, quotes, and document delivery.

FAQ – Frequently Asked Questions

Answers to the most common questions about translation, interpreting, localization, quotes, and document delivery.


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Translation and Interpreting Services

Which cities do you operate in?

Which cities do you operate in, and can I request a service if I am not in your local area?

Polyline Translations provides language services for companies, professionals, and institutions across Italy and for international clients worldwide. Most translation and localization projects are managed entirely online, while for on-site interpreting we assess availability based on venue, date, and project specifications.

How can I request a quote?

How can I request a quote for a translation or interpreting service?

You can send us the document to be translated or key project details using our contact form. For interpreting services, please specify the date, venue, event duration, required languages, and expected number of attendees. We will analyze your requirements and provide a customized quote.

What information is required for a quote?

What information do I need to provide to receive a quote?

For translation projects, please share the source document, source and target languages, subject matter domain, and preferred delivery format. For interpreting and events, please include the date, location, duration, number of attendees, working languages, and service type.

Professional Translation Services

What types of documents do you translate?

Which documents can be translated?

We handle professional translations for corporate, technical, legal, commercial, medical, financial, and editorial documents. We also localize websites, software, marketing materials, technical manuals, presentations, and specialized documentation.

How are translation projects managed?

Who handles the translation and editing?

Every project is assigned to a qualified specialist selected based on language pair, domain expertise, and content type. Where included in the service tier, translated texts undergo rigorous editing and linguistic quality control under the supervision of a dedicated Project Manager.

Which languages are available?

Which languages do you translate?

We offer translation services across numerous language combinations, including English, French, German, Spanish, Portuguese, Dutch, Russian, Polish, Arabic, Chinese, Japanese, Romanian, and many others. Contact us to confirm availability for your specific language pair.

Sworn, Certified Translations & Legalizations

When is a sworn or certified translation required?

Which documents require a sworn or certified translation?

A sworn or certified translation is typically required for documents submitted to public institutions, courts, universities, administrative authorities, or foreign embassies. Common documents include civil status certificates, academic diplomas, corporate filings, contracts, notary deeds, court rulings, and official administrative documentation.

How does the certification process work?

How is a sworn or certified translation processed?

The translation is prepared in strict accordance with the requirements of the receiving authority, followed by the execution of official swearing or certification procedures. As requirements vary by jurisdiction, please specify the destination country and receiving institution when contacting us.

Can I request an Apostille or legalization?

Can you handle Apostille and document legalization?

Yes, we coordinate Apostille and document legalization services alongside translation when required. Procedures vary depending on document type and target country, so we evaluate each request based on applicable legal formalities.

Interpreting Services

Do you provide on-site interpreters?

Do you provide on-site interpreting services?

On-site interpreting is available for business negotiations, corporate meetings, plant visits, court hearings, institutional summits, and conferences. Interpreter availability is assessed based on language pair, venue, date, and event requirements.

What is the difference between simultaneous and consecutive interpreting?

What is the difference between simultaneous and consecutive interpreting?

In simultaneous interpreting, the interpreter translates in real time while the speaker is talking, making it ideal for conferences and multi-language congresses. In consecutive interpreting, the interpreter speaks during pauses after segments of speech, which is well suited for business meetings, negotiations, and site tours.

Do you provide audio equipment rental?

Can I rent interpreting equipment?

Yes. Polyline Translations provides rental services for wireless audio systems (transmitters, headsets, and receivers) for multilingual events and simultaneous interpreting. Equipment setup is tailored to your venue, event format, and participant count.

Localization and Digital Services

Do you translate and localize websites?

Can you translate and localize websites or e-commerce platforms?

Website localization involves translating and culturally adapting content for target international markets. We handle websites, e-commerce stores, landing pages, SEO content, CTAs, metadata, and digital media while preserving brand identity and tone of voice.

Do you offer software and application localization?

Do you provide software localization services?

We manage software, web app, and mobile application localization projects. Our services cover UI string translation, technical documentation, user guides, and online help systems tailored to your preferred formats and development workflow.

Turnaround Times, Delivery, and Confidentiality

How long does a translation take?

What are your typical translation delivery turnaround times?

Turnaround times depend on word count, language pair, technical complexity, source formatting, and review requirements. Upon reviewing your project files, we provide estimated delivery dates and milestones in our proposal.

How will I receive the translated documents?

How are translated documents delivered?

Digital projects are delivered via email or secure download links. For hard-copy, sworn, certified, or legalized documents, we arrange express courier delivery directly to your office or address worldwide.

Can I submit confidential documents?

How do you handle confidential documents and information?

All client documents and project details are treated under strict confidentiality protocols and data protection standards. Non-disclosure agreements (NDAs) can be executed prior to document submission upon request.

Need More Information?

If you didn’t find the answer to your question, contact us specifying your project requirements. We will analyze your request and provide all necessary information to assist you.


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Supporting businesses, professionals, and institutions since 2006.